Contact Us
Currently Full — Join Our Waitlist
We're not able to take new clients just now, and we're sorry to make you wait. Email us and we'll save you a place in line — plus point you toward other Chicago therapists if you need someone sooner.
Join Our Waitlist
One Email Is All It Takes
We're full at the moment — but we'd still like to hear from you
Our schedule is completely full right now, so we've paused new consultations for the moment. We know that isn't what you were hoping to read. Reaching out for a therapist takes something, and the fact that you got this far matters — whether we can meet this month or a few months from now.
We're keeping a waitlist, and we'd genuinely like you on it. Send us an email and we'll reach out as soon as a spot opens up. No form to fill out, no hold music.
Email katherine@kmhcounseling.com and include:
- • Your name and the best way to reach you
- • A sentence or two about what you're looking for support with
- • Whether you'd prefer our Bucktown office or virtual sessions anywhere in Illinois
- • The days and times that generally work for you
If you need support sooner than we can offer it, that's a completely reasonable choice and we'd never want a waitlist to keep you waiting. Just say so in your email and we'll send you referrals to Chicago clinicians we know and trust.
If you're in crisis right now, please don't wait on email — call or text 988, or see our Crisis Resources.
We reply to every waitlist email within 48 business hours.
Already a client? Nothing changes for you — keep booking through the client portal as usual.
Appointment Types (Once a Spot Opens)
Free 15-minute phone consultation
(recommended first step)
Initial intake session
(90 minutes)
Regular therapy session
(55 minutes)
EMDR session
(55 minutes)
Other Ways to Connect
Prefer to Call or Email?
Phone
Leave a confidential voicemail and we'll return your call within 24 business hours
Our Location
Bucktown Office
KMH Counseling
Getting Here:
- By Car: Street parking available on Webster
- By Bus: #50 Damen or #73 Armitage
- By Bike: Divvy station nearby
Office Features:
- Private waiting area
- Comfortable therapy space
- Baby-friendly environment
- Accessible entrance
- Air purification system
Quick Response Times
When You'll Hear Back
Crisis Situations: See our Crisis Resources for immediate help
What Happens Next?
After You Email Us
- 1Confirmation: We'll write back within 48 business hours to let you know you're on the list
- 2Referrals: Need someone sooner? Just ask, and we'll send names of Chicago clinicians we trust
- 3Updates: If our timeline shifts, we'll tell you — you won't be forgotten
- 4Your spot: When an opening comes up, we work through the waitlist in order and hold the time for you
- 5Getting started: From there it's the usual free 15-minute consultation, then intake paperwork
Common Questions
Quick Answers
"How long is the wait?"
We can't promise a date. We'd rather be honest than optimistic, so tell us in your email if there's a point past which waiting doesn't work — we'll send referrals instead.
"What if I need to cancel?"
Cancel or reschedule through the Calendly link with 24+ hours notice to avoid fees.
"Can I book recurring appointments?"
After your initial session, we'll set up your regular appointment schedule.
"Is my information secure?"
Yes, all communications and scheduling are HIPAA-compliant and confidential.
Emergency Contact
If You Need Immediate Help
This contact form is not monitored 24/7
If you're experiencing a mental health emergency:
- • Call 988 (Suicide & Crisis Lifeline)
- • Call 911
- • Go to nearest emergency room
- • See our full Crisis Resources
Insurance Verification
Want Us to Check Your Benefits?
Include in your message:
- • Insurance company name
- • Member ID number
- • Group number
- • Date of birth
We'll verify your coverage and explain your benefits before your first appointment.
We're Here to Help
No Question Too Small
Whether you're ready to start therapy or just exploring options, we're here to answer questions and support your mental health journey.
Office Hours:
Monday - Friday: 8:00 AM - 7:00 PM
Saturday - Sunday: Closed
Response Commitment:
We return all non-urgent communications within 48 business hours.
Taking the first step is often the hardest — and you've taken it by getting here. A full schedule today doesn't mean a closed door.